Privacy

This privacy policy outlines how we gather, use, and safeguard any personal and customer information we hold, whether it pertains to our customers, potential clients, job applicants, partners, or third-party service providers.

Our Commitment to Privacy

Resin Driveways is dedicated to conducting its operations in a manner that adheres to all relevant Data Protection laws and regulations. We take full responsibility for safeguarding the customer data we hold. We regularly review this policy, along with our internal data protection procedures, to ensure compliance with applicable legislation and industry best practices.

Information We Collect

We may gather the following types of information:

• Full name and job title
• Business details, including mailing and billing addresses, and website URL
• Contact details, such as email address and phone number
• Banking information
• Demographic data, such as postcode, preferences, and interests
• Cookie data (explained in more detail below)
• Any other information necessary for a project, such as quotes or details pertinent to managing your order or services we are contracted to provide

How We Use Your Information

We collect customer information for one or more of the following purposes:

• To deliver the services we have been contracted to provide
• To maintain customer relations, communicate with clients, and prevent conflicts of interest
• To better understand customer needs and offer relevant information about Resin Driveways’ products and services
• To respond to inquiries and communications directed at us
• To manage and grow Resindriveways.co.uk’s operations, website and business
• To comply with legal and regulatory obligations
• To assess website user activity and improve user experience on the website

Why We Process Your Information

We will only gather and use your personal information in accordance with applicable data protection laws. Our legal bases for processing your personal data include:

• Consent – We will collect and process your personal information only when you have granted your consent.
• Legitimate Interests – We may process certain personal data where we have legitimate business reasons. Under European privacy regulations, “legitimate interests” can justify the processing of your personal data. Our legitimate interests include:
  • Enabling you to access and use our website and related digital services
  • Communicating with you regarding our services or sharing information about products and services from Resin Driveways
  • Enhancing our website

Controlling Your Information

Individuals whose personal data we hold have the right to:

• Inquire about what information we hold about them
• Understand the purpose of the data collection
• Request a copy of the data we hold
• Be informed about how to update their information
• Object to the use of their data
• Ask for corrections, modifications, restrictions, transfers, or deletion of their data

Requests for access to personal data should be submitted in writing to our office address, attention to the Data Request Team, or via email to datarequest [at] ResinDriveways.co.uk.

We will respond to subject access requests within 40 days. Proof of identity will be required to verify the request before releasing any information.

Data Security and Integrity

Protecting your information is of utmost importance to us. We handle and store your personal data in line with high data protection standards. We only collect personal data that is necessary for the specified purposes, and we strive to keep it accurate, complete, and up to date.

We limit access to customer information to individuals who need to know it. Those with access are required to maintain the confidentiality of the data. We also make reasonable efforts to retain personal data only for as long as it is required to fulfill your request.

While we take every precaution to safeguard the information you provide, absolute security cannot be guaranteed against all potential threats. By using our website and services, you accept the inherent risks of sharing information online and agree not to hold us accountable for any security breaches.

Cookies and Our Website

Our website uses cookies, which are small data files that your computer receives when you visit certain websites. These cookies do not associate or match any personal customer information that you submit to ResinDriveways.co.uk.

Types of Cookies Used on the Site

• User Preferences – These cookies are set to personalize your website experience, such as remembering your preferences (e.g., dismissing a popup so it doesn’t appear again) or adjusting your live chat settings.
• Analytics – We use these cookies to track how our website is being used to help us enhance the user experience. All data collected is anonymous. You can learn more about Google’s privacy practices for its analytics service by visiting Google Analytics Privacy Overview.
• AdWords – By using Google AdWords code, we can determine which pages led to contact form submissions. This helps us optimize the effectiveness of our paid search budget. We also track when users visit specific pages, allowing us to offer targeted advertising in the future.
• LinkedIn, Facebook, X and Instagram – We use social advertising conversion tracking and retargeting pixels, which enable us to collect or receive data from your website and other online sources, and use this information to measure activity and target future ads.
• CRM – We use HubSpot as our CRM tool, and cookies from HubSpot are set to track user activity and preferences.
• Third-Party Cookies – We utilize several external services, such as SlideShare for displaying slideshows, YouTube and Vimeo for showing videos, and social media buttons to facilitate sharing. We cannot control these external services or prevent them from setting their own cookies, which may gather information about your usage. If you’re not logged into these services, they will not know your identity but may collect anonymous usage data, such as the number of views or interactions.

Managing Cookies

Your web browser may be set to accept cookies by default, but you can adjust your settings to reject cookies if you prefer. If you don’t wish to accept cookies, you can configure your browser to alert you when cookies are being sent, or you can decline all cookies. Additionally, you can delete any cookies that have already been set. For guidance on managing cookies, visit the Help section of your browser, or use your browser’s private or anonymous browsing mode (e.g., “Incognito” in Chrome, “InPrivate” in Microsoft Edge, “Private Browsing” in Firefox and Safari). For more detailed information on cookies, please visit www.aboutcookies.org, which provides instructions for various browsers.